Returns & Exchanges
At By The Bottle, we strive for total satisfaction with every sip. If your order arrives damaged or incorrect, our policy ensures a seamless resolution within 14 days of delivery.
Contact Support
Email our team at [email protected] with your order number and a photo of the items you wish to return or report.
Receive Authorization
Our quality assurance team will review your request and issue a Return Merchandise Authorization (RMA) if the items meet our safety guidelines.
Package Your Items
Securely pack the unopened bottles in their original transit packaging to prevent breakage during the return shipment.
Refund Processing
Once we receive and inspect the returned goods, a refund will be issued to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing